Customer Testimonial

The requirement of traceability, whether derived from the law or even common sense, corresponds to the more general need for the pre-constitution of the evidence. Mail Auditor accompanies us in the management of this proof, and allows us to guarantee at the same time its integrity and its legality; the choice of this solution was therefore self-evident
Sylvain Le Barbier, Head of Mission IT Dpt., AG2R La Mondiale
Project Description
The meaning of the digital history is that of increasing accountability of legal persons and their representatives, implying a need for traceability that is constantly reinforced. The laws impacting this responsibility (Perben 2, LCEN ...) combined with recent case law have had to be taken into account by AG2R.
New risks have indeed emerged from this legal framework, obliging in particular any organization to keep the traces generated by the online communication services of which it is considered as provider. In this context, AG2R wanted to rely on a solution for collecting the traces of all the electronic messages received and sent by means of the IBM Lotus Notes Domino messaging system, this operation being able to keep the information required by law while guaranteeing the incontestable character of their legality. This approach could only be envisaged on the express condition that it is not likely to affect the rights of users, and that only the information strictly necessary for the application of the law is processed.
Project Implementation
After recognizing the need to implement a sustainable solution for traceability of electronic exchanges, AG2R sought to evaluate all available technical offers in order to choose the best solution, the objective being to implement the most reliable traceability solution and the safest while ensuring minimal impact on its Domino mail servers. To achieve this objective AG2R has carried out a technical and financial study of the solutions available on the market.
The study was based on the following two scenarios: setting up the native Domino Notes solution (journaling) or using third-party solutions on the market. After technical analysis, the first scenario was rejected, AG2R wishing to rely on an ergonomic tool for rendering and operating logs, rather than the native tools of Notes Domino.
The study singled out the Compliance & Security solution from COOPERTEAM as the only solution meeting AG2R's needs ensuring trade traceability by offering the following benefits:
Very low server load and technical reliability of the solution.
Increased security by storing information on a server hosted outside the company.
Small size of stored data (3Go / year for 50 000 mail / day).
Complete information, immediate statistics and high-performance request modules.
The Result
To meet the needs of French companies in the legal compliance of e-mail, COOPERTEAM has developed a Compliance & Security offer represented in the diagram below:
Modular solution, the main objective of which is to bring electronic messaging (email and / or chat) into compliance with French law, specifically the LCEN law of 21 June 2004.
The complete offer includes a module for archiving the content of messages in compliance with the various standards and regulations applicable in France and Europe.
The legal module proposes a methodology of compliance, developed in collaboration with the law firm ITEANU, a firm that has been developing for more than 15 years an activity dedicated to the information technology sector (IT, electronic communications and Internet).
As the result of the extraction is converted to a non-proprietary format, which can be read using a web browser, it can be used as a long-term storage, without the need to maintain specific clients or clients. server software.
Project summary
Project duration : April to July 2007
Technical environment : Notes Domino infrastructure.
Customer profile
As the leading joint life and health insurer in France, AG2R is characterized by three business lines: complementary retirement, personal protection, retirement/employee savings.
Solution used
Project summary
  • Keep track of the exchanges made through the Domino Notes e-mail system.
  • These traces must be legally opposable.
Benefits
  • Traceability of mail flows.
  • Adaptation of the tool to the database type.
  • Management of the non-repudiability.
  • Minimal impact on mail servers.
  • Secure storage of messaging traces.

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