Your Companies productivity also depends on the quality of the Helpdesk services !
Today companies depend more and more on their mail systems to promote and market their products and services. The availability of these communication systems is therefore crucial to ensure the company's productivity.
Helpdesk services and support have the responsibility to ensure the availability of these systems for the users. It becomes important that they not only provide the highest quality of service, but that they can also resolve issues quickly and efficiently. A critical ability of the Helpdesk is the capacity to set up preventive actions which address commonly re-occurring issues and prevent the normal degradation of client workstations that generate support calls.
The ability of achieving these goals while operating at a reasonable cost is becoming harder and harder with shrinking budgets.
A few ways to help accomplish these tasks in a cost effective manner would include:
Having an up to date, comprehensive and consolidated view of the environment which integrates all types of workstations (laptops, desktops, servers etc…)
Having the ability to intervene remotely on these workstations individually and on a large scale,
Having the ability to act without needing end user action,
Having the ability to automate processes of repair and prevention.
To achieve these goals for the email systems, Helpdesks must be equipped with a centralized management and administration tool.